Important Notice: Golden Nugget Online Sportsbook Closure in Virginia

 

Upon the consummation of the acquisition of Golden Nugget Online Gaming, Inc. by DraftKings Inc. (the “Transaction”), the combined company will offer a single sportsbook brand in Virginia - which will be the DraftKings Sportsbook - and will discontinue its operation of the Golden Nugget Online Sportsbook in Virginia. Please click here to learn more about the Transaction.

 

Beginning approximately one week before the anticipated Closing Date, Virginia patrons will no longer be able to deposit, wager, or take part in promotions on the Golden Nugget Online Sportsbook. Please note that you will still be able to make withdrawals of any available funds in your account.

 

We will continue to provide the excellent customer experience you have come to expect from Golden Nugget Online Sportsbook. However, beginning on the date on which the Transaction is consummated, which we currently expect to occur on or about May 5th, 2022 (the “Closing Date”), our customer service will be provided through the DraftKings Sportsbook. Visit DraftKings Sportsbook to sign up today.

 

 

Please see the below anticipated timeline and additional details regarding the Golden Nugget Online Sportsbook site closure process:

 

  • As of one week before the anticipated Closing Date, Golden Nugget Online Sportsbook will no longer accept registrations, wagers, deposits, or offer promotions.

 

  • Within 60 Days of Site Closure: Players may withdraw funds and check account history on the Golden Nugget Online Sportsbook website for a period of sixty days following the Closing Date. During this period, we will send periodic communications by email and push notifications. Please note that players cannot place new wagers on the Golden Nugget Online Sportsbook during this period.

 

  • Following 60 Days of Site Closure: If funds remain in player accounts beyond sixty days following the Closing Date, Golden Nugget Online Sportsbook will attempt to manually revert the funds back to the player through a recent deposit method. After this attempt, we will communicate via email to players whose balance has been reverted as well as players who still have remaining funds that could not be reverted.

 

  • Following Manual Fund Reversion: Following attempts to manually revert funds to players through the original deposit method, the Golden Nugget Online Sportsbook website and platform will be formally shut down, but a landing page with details on how to contact customers service will remain active for a further 120 days.

 

Throughout this process, Customer Support will remain available to answer any questions or assist with any further issues by email at va.support@goldennuggetcasino.com.

 

 

Frequently Asked Questions

 

Can I still withdraw my funds from Golden Nugget Online Sportsbook?

Yes. All withdrawal methods are still accessible on site and you may initiate a withdrawal transaction as usual for a period of sixty days. After that time, Golden Nugget Online Gaming will attempt to manually revert the funds to a recent deposit method. Please note: if the only payment method on your account is a credit card, please contact customer service to assist with manually withdrawing your funds.

 

 

How do I withdraw my funds?

Please visit My Account and ensure you have a withdrawal method within your account profile. Then, follow the on-screen directions to request a withdrawal. We recommend withdrawing your full balance as soon as possible. Please contact Customer Support by email at va.support@goldennuggetcasino.com for any additional assistance or information.

 

 

What happens to my pending wagers?

All pending wagers have now been settled. In cases where a result could not be determined, Golden Nugget Online Sportsbook has settled those bets as Winners. You will see funds for these wagers available in your account balance.

 

 

What if I have an existing bonus balance?

We have converted any existing bonus funds to U.S. dollars in cash using a $1 GNOG bonus dollar for $1

U.S. dollar conversion rate. You will see this reflected in your account balance as of 5/4/22. If for any reason you see any existing bonus balance in your account, please contact Customer Support at va.support@goldennuggetcasino.com.

 

 

How can I address an issue with bet settlement or my account balance?

You may contact Customer Support at va.support@goldennuggetcasino.com.

 

 

How does Golden Nugget Online Sportsbook manually revert player funds?

We will attempt to return funds in your account balance to the method used in a recent deposit. Please note that we will only attempt this action if no withdrawal request has been made in 60 days following the Closing Date. Please note: if the only payment method on your account is a credit card, please contact customer service to assist with manually withdrawing your funds.

 

 

Will Golden Nugget Online Sportsbook attempt to contact me about this matter?

Yes. You will receive emails and electronic push notifications informing you of this process. You may also receive periodic reminders to withdraw any existing account balance in your Golden Nugget Online Sportsbook account over a period of the next sixty days.

 

 

How can I learn more about the acquisition of Golden Nugget Online Gaming, Inc. by DraftKings Inc.?

Click here to learn more about DraftKings’ acquisition of Golden Nugget Online Gaming, Inc.

 

 

How can I continue to bet on sports in Virginia?

You can continue to bet on sports in Virginia by signing up with DraftKings Sportsbook , which will be the sportsbook brand in Virginia for the combined company following the consummation of the Transaction.

 

 

Do I need a new account to play with DraftKings Sportsbook?

Yes. In order to wager on the DraftKings Sportsbook , you will need an existing DraftKings account or you will need to open a new player account.

 

 

Can I transfer my funds directly to the DraftKings Sportsbook?

You may not transfer funds from Golden Nugget Online Sportsbook to the DraftKings Sportsbook. In order to begin wagering with the DraftKings Sportsbook, you must have an existing DraftKings account or you will need to open a new player account and deposit funds via the DraftKings Sportsbook website.