Frequently Asked Questions about Trustly's PayWithMyBank

 

 

What is Trustly's PayWithMyBank?

 

It is a convenient payment method to make and receive payments using your online banking account of choice. It’s simple, secure and does not require registration or additional information (no card number or account/routing information is needed). It’s a compelling alternative to other payment methods. With Trustly’s PayWithMyBank your account will be funded immediately upon the transaction’s approval, which is much more likely than when using cards or other methods.

 

 

How do I use Trustly’s PayWithMyBank to deposit funds into my account?

 

You just need to select the ‘Online Banking’ option as your payment method, pick your bank, login to your online banking account using your credentials, typically username and password, and follow the prompts to connect your account. Trustly’s PayWithMyBank supports direct and secure connections with thousands of financial institutions in the US.

 

 

Is Trustly’s PayWithMyBank safe?

 

Yes! It supports multi-factor authentication for all the banks it connects with and a secure connection with your bank account. Your online banking credentials will never be shared with merchants. Trustly is a preferred partner of NACHA, the regulating entity of ACH transactions in the US.

 

 

How many banks does Trustly’s PayWithMyBank support?

 

It currently supports over 4,000 financial institutions in the US with more being added on a regular basis.

 

 

What if my bank is not currently supported by Trustly?

 

Trustly are constantly improving their bank coverage. Please send a note to support@paywithmybank.com with your bank’s name and they will make sure to add it to their list of supported banks as quickly as possible. In the meantime, please try using one of the thousands of supported banks.

 

 

What information do I need to connect my bank using Trustly’s PayWithMyBank?

 

You only need your current bank’s online credentials, typically a combination of user and password. If your bank supports two-factor authentication through text, email, or captcha, you will be able to enter the code as part of your connection process.

 

 

Does Trustly PayWithMyBank Online Banking cost anything?

 

No. Trustly’s PayWithMyBank is a free payment method for our players to use.

 

 

What happens if my account isn’t credited after connecting my bank and depositing funds?

 

There’s a variety of reasons this could happen and we apologize for the inconvenience. Please contact us so we can help research your request.